For customers who have not received their product after placing an order

Thank you for always using RECOWOOD.

If you have ordered from RECOWOOD and are experiencing issues such as not receiving a shipping notification or not receiving your item, it is possible that you did not press the payment confirmation button on the purchase screen. Please check this.

After sending you an email with a tracking number, we will ship your order via Click Post, Letter Pack Plus, or non-standard mail (simple registered mail). If there are no issues with the delivery company, your item will arrive within approximately one week from the shipping date.

If you do not receive an email, please refer tothis page .

If you have any other questions or concerns, please feel free to contact us via the contact page .