◆About orders

If you would like a custom-made product, please let us know through " Contact Us ".

Please also read the Q&A regarding orders below.
*Basically, our store's logo will be engraved on the surface.




[Q1] What types of products can I order?
We mainly accept orders for cutting boards, plates, plate-shaped items, top plates, panels, and items with resin added to them.
As long as it falls within this range, you are free to request customization of camping gear, wood boards in the form of wall-mounted panels, etc.
We will accept orders as much as possible, but depending on the processing, we may be unable to accept orders within this range.
Additionally, as we do not have all the camping gear in stock at our store, we may be unable to accept your request in some cases.





[Q2] Can you do laser processing?
Only laser engraving is possible within the processing area of ​​20 x 20cm.
If you provide a text message such as "Happy Birthday" or data, we can design a logo or pattern.
However, there are some caveats.
・Laser engraving cannot be done on the resin part.
・It is possible to add text to products already in our store.
・The laser spot is on the front or back side.
・Although it varies slightly depending on the wood, the engraving will generally be dark brown.
・Please use JEG or PNG as the extension. In the case of a logo, it would be helpful if it was converted to SVG.





[Q3] How many types of fonts are used during laser processing?
You can choose from 12 types of Japanese and 12 types of Romaji.




[Q4] Are there any restrictions on the size that can be ordered?
It is possible if the size of one piece of wood is between (25cm long x 10cm wide x 1cm thick) to (50cm long x 25cm wide x 3cm thick). If the size of one piece of wood is less than the minimum size, due to processing reasons, you may only be able to order multiple pieces. Also, the price is mainly proportional to the length used.
*When placed in a drainboard shape, each piece falls within the size range above.




[Q5] How many types of trees are available for request?
Black walnut, hard maple, and oak (from Hokkaido) are always in stock.
For other tree species and parts with distinctive wood grains and shapes, such as spalted wood, burl wood, loose knot wood, and wood with ears, if our store does not have them in stock, you will need to ask your supplier if they have the wood. I do not understand.



[Q] Please tell me about payment methods.
Please make payment in advance by bank transfer.
Please note that cancellation after purchase is not possible.
We will inform you of the payment address when we communicate with you regarding your order. Thank you for your understanding.
We would appreciate it if you could contact us when making the transfer.




[Q6] Please tell me about shipping charges.
At our store, the shipping fee will vary depending on the total weight of the product including packaging materials, but since the total weight is unknown until the item is manufactured, we will confirm the shipping fee in advance by comparing it with past products of similar size. .
→Click here for our shipping charges




[Q7] How many days will it take to complete?
After payment is confirmed, we will usually ship within 2 to 3 weeks. (*Excluding Saturdays, Sundays, and holidays)
If production is busy and the delivery date is likely to be postponed, we will notify you in advance before making the payment.